Refund Policy
1. Eligibility for Refund
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Refunds are applicable only if the product is damaged, defective, or incorrect.
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Refund requests must be made within 7 days of receiving the product.
2. Refund Process
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Contact our support team at contact.bm7@gmail.com with order details and evidence (photo/video).
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Once approved, the refund will be processed within 5-7 business days.
3. Non-Refundable Items
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Fragrances that have been opened or used.
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Items purchased on sale or during a promotion.
Return Policy
1. Conditions for Return
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Returns must be initiated within 7 days of receiving the order.
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Items must be unused, unopened, and in original packaging.
2. How to Return
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Email us at contact.bm7@gmail.com with your order number and reason for return.
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Once accepted, ship the item back to the address we provide.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect.